Is shipping really free?

Yes! TreMu offers free shipping on all orders across the USA and Canada. No minimum order required.

How long does delivery take?

Most orders arrive within 7–15 business days. Express options (3–7 days) are available on select products.

What is your return policy?

We offer a 30-day return window on all eligible products. Contact support and we’ll guide you through the process.

Are vendors verified?

Yes. Every vendor goes through a review and approval process before listing products on TreMu.

How do I track my order?

Once your order ships, you’ll receive a tracking number via email. You can also track from your account dashboard.

What payment methods do you accept?

Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay.

How do I become a vendor?

Click “Start Selling” in the top menu and fill out the vendor application. Approval takes 24–48 hours.

Does TreMu integrate with AutoDS or DSers?

Yes! Vendors connect their AutoDS or DSers accounts directly from the vendor dashboard.

How are vendors paid?

Weekly payouts via direct bank transfer or PayPal, minus the applicable commission rate.

Is my payment information safe?

All transactions are encrypted with SSL and processed through PCI-compliant payment gateways.